Privacy Policy

1. Data Controller

Pipe Garlic Elbow
Otieno Oyoo Street 14, Kisumu, Kisumu, 40100
Email: [email protected]
Tel: +254 57 202 3358

2. Legal Framework

The processing of personal data is carried out in accordance with applicable data protection legislation.

3. Data We Collect

• Full name
• Email address
• Phone number
• Physical address
• Service history and preferences

4. Purpose of Processing

• Appointment booking and service delivery
• Customer communication and support
• Sending appointment reminders
• Improving our services
• Compliance with legal obligations

5. Cookie Policy

Type	Name	Purpose	Duration
Essential	ck_consent	Stores cookie consent preference	1 year
Functional	session_id	Maintains your session	Session
Analytics	_ga	Google Analytics usage tracking	2 years

6. Data Sharing

We do not sell your data to third parties. We only share data with technical service providers under confidentiality agreements and with authorities when required by law.

7. Retention Period

We retain data for as long as necessary to provide our services and to comply with our legal obligations.

8. Your Rights

• Access: Know what data we hold about you
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data where applicable

9. Children's Privacy

We do not knowingly collect data from children under 16 without parental consent.

10. Security

We implement technical and organizational measures to protect your data including SSL encryption, restricted access and regular backups.

11. Changes to This Policy

We may update this policy periodically. Material changes will be communicated by email or via a notice on the site.

12. Contact for Privacy Matters

For privacy inquiries, contact us at the email or address listed in Section 1. We aim to respond to all inquiries within 30 days.

13. Compliance with the Data Protection Act, 2019

This site is operated in compliance with the Data Protection Act, 2019. We collect only the data needed to reply to you: name, contact details and the description of the request you send us.

14. Transfer and Disclosure

Personal data is not sold and is not shared with third parties for marketing. It is disclosed only to the members of our team handling your request, and where the law requires disclosure to a competent authority.

15. Access and Correction of Data

Requests for access, correction or erasure of personal data are handled through the contact address on this site. Where a request cannot be met in full, the reason is given in writing. Complaints may be taken to the Office of the Data Protection Commissioner.